Introduction
This privacy policy sets out how EmployerHQ ('we', 'us', or 'our') collects, stores, uses and discloses personal information.
We are committed to safeguarding your personal information and preventing serious breaches of your privacy. If you have any questions, you can reach us using the contact details at the end of this document.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is governed by the laws of New South Wales and the Commonwealth of Australia.
When you provide personal information to us, you consent to it being collected, held, used and disclosed as described in this privacy policy. Where we rely on your consent for a specific purpose, such as setting analytics and advertising cookies or disclosing information to advertising platforms, we will make that purpose clear and you can withdraw your consent at any time by contacting us.
This policy may be revised from time to time. Any updates will be published on our website and we recommend reviewing it periodically.
What personal information we collect
We may collect the following types of personal information:
- your name;
- email address;
- phone number and other contact details;
- your business or company name, industry, and team or business size;
- social media details;
- details about your business or personal situation;
- responses to surveys, questionnaires or promotional activities;
- device information, IP address, location data, browsing behaviour, advertising data and website usage information;
- information relating to third parties; and
- any other information you provide to us through our website, online channels, or that we reasonably require.
We do not seek to collect sensitive information (such as health, disability, union membership or background-check information) through our website or waitlist. Where we need to collect sensitive information to provide our services, we will only do so with your consent and as permitted by the Australian Privacy Principles, and we will protect it accordingly.
How we collect personal information
We may collect personal information directly from you or through third parties, including when you:
- use or interact with our website;
- receive products or services from us;
- complete a form on our website, including the waitlist registration;
- contact us by email, phone, SMS, social media or any other means;
- engage with our online content, advertising or social media channels; and
- make an enquiry about investing in or purchasing our business.
We also gather information when you browse our website through cookies and similar technologies. Cookies are small data files stored on your device. Some are necessary for the site to work; others, including analytics and advertising cookies set through Google Tag Manager and the Meta Pixel (such as the _fbp and _fbc cookies), help us understand site usage and measure our advertising. These cookies are set when the site loads. You can clear or block cookies through your browser settings, and control advertising personalisation through your Google and Meta ad settings.
We may also use Google Analytics, configured through Google Tag Manager, to gather and process usage data, including activity across third-party websites or applications. For more information, see how Google uses data when you use our partners' sites or apps.
We use the Meta (Facebook and Instagram) Pixel together with the Meta Conversions API to measure the performance of our advertising and to understand how visitors engage with our website. When you submit the waitlist form, we may share event and matching information with Meta Platforms, Inc., including a hashed (irreversible) version of your email address and phone number, your IP address, browser user agent, and Meta cookie identifiers (the _fbp and _fbc cookies). We do not share your email address or phone number with Meta in plain text.
This information is used to attribute, measure and optimise advertising, and to match our browser and server side events so they are not double counted. You can manage advertising cookies through your browser settings, and you can control how your information is used for advertising through your Meta account ad preferences.
Why we use your personal information
We use personal information we collect for the following reasons:
- to deliver products, services or information you have requested;
- for internal record keeping and administration;
- to share relevant information with our contractors, staff, consultants or agents where necessary to deliver services to you;
- to enhance and refine our services and your experience;
- to meet our legal obligations, resolve disputes or enforce agreements;
- to provide you with marketing, promotional or other communications that may be relevant to you, including via email, SMS, social media or post, in line with the Spam Act 2003. You may unsubscribe from these communications at any time using the opt-out option provided;
- to send administrative notices, reminders, updates, security notifications and other communications you have requested; and
- to assess any employment application you submit to us.
We may share your personal information with third parties who help us operate our business and website, including:
- Netlify, which hosts our website and processes and stores waitlist and contact form submissions;
- Google, which provides Google Tag Manager and any analytics configured within it;
- Meta Platforms, Inc. (Facebook and Instagram), which receives advertising and conversion data through the Meta Pixel and Conversions API, as described in section 03;
- our contractors, staff, consultants, advisers and professional service providers, where necessary to deliver our services to you; and
- government agencies, regulators or other parties where required or authorised by law.
Some of these recipients are located outside Australia, including in the United States (for example, Netlify and Meta Platforms). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, though we may not always be able to ensure each overseas recipient complies with Australian privacy law.
You can opt out of direct marketing at any time using the unsubscribe link in our communications or by contacting us. You can also ask us to stop using or disclosing your information to third parties, such as Meta, for advertising purposes.
Keeping your information safe
We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access or modification. Our systems are secured with password protection and a range of technical and organisational safeguards. That said, no system is entirely secure and we are unable to guarantee absolute protection of your information.
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When we no longer need your personal information, we take reasonable steps to destroy it or permanently de-identify it.
If a data breach occurs that is likely to result in serious harm, we will assess and respond in line with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Third party links
Our website may include links to external websites. These links are provided for your convenience and may not always be up to date. We do not control or accept responsibility for the privacy practices of external websites and recommend reviewing their privacy policies before sharing any personal information.
Accessing or updating your personal information
You may request access to or correction of the personal information we hold about you by contacting us using the details below. We may ask you to verify your identity before actioning your request. We aim to respond within 30 days. There may be circumstances where we are unable to grant full access or make a correction, and if so, we will give you written reasons, consistent with the access and correction rights under the Australian Privacy Principles.
If you believe any information we hold about you is incorrect or incomplete, please let us know and we will take appropriate steps to update it.
Making a complaint
If you are unhappy with how we have handled your personal information or believe your privacy has been compromised, please contact us with your name and contact details. We will look into your complaint and aim to respond within a reasonable timeframe, usually within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or by phone on 1300 363 992.
Contact us
If you have any questions about this privacy policy, wish to access or update your personal information, or would like to lodge a complaint, please contact us:
- Name
- EmployerHQ
This privacy policy was last updated on 19 June 2026.