Introduction
This privacy policy sets out how EmployerHQ ('we', 'us', or 'our') collects, stores, uses and discloses personal information.
We are committed to safeguarding your personal information and preventing serious breaches of your privacy. If you have any questions, you can reach us using the contact details at the end of this document.
When you provide personal information to us, you agree to it being collected, held, used and disclosed as described in this privacy policy.
This policy may be revised from time to time. Any updates will be published on our website and we recommend reviewing it periodically.
What personal information we collect
We may collect the following types of personal information:
- your name;
- email address;
- social media details;
- phone number and other contact details;
- payment and billing information;
- details about your business or personal situation;
- responses to surveys, questionnaires or promotional activities;
- device information, IP address, location data, browsing behaviour, advertising data and website usage information;
- information relating to third parties; and
- any other information you provide to us through our website, online channels, or that we reasonably require.
How we collect personal information
We may collect personal information directly from you or through third parties, including when you:
- use or interact with our website;
- receive products or services from us;
- complete a form on our website, including the waitlist registration;
- contact us by email, phone, SMS, social media or any other means;
- engage with our online content, advertising or social media channels; and
- make an enquiry about investing in or purchasing our business.
We may also gather personal information when you browse our website or social media pages through the use of analytics tools, cookies or similar technologies. Cookies are small data files stored on your device that help us understand how visitors use our website. You can manage or disable cookies through your browser settings at any time.
We may use Google Analytics to gather and process usage data, including activity on third party websites or applications. Further information is available at How Google uses data when you use our partners' sites or apps.
Why we use your personal information
We use personal information we collect for the following reasons:
- to deliver products, services or information you have requested;
- for internal record keeping and administration;
- to share relevant information with our contractors, staff, consultants or agents where necessary to deliver services to you;
- to enhance and refine our services and your experience;
- to meet our legal obligations, resolve disputes or enforce agreements;
- to provide you with marketing, promotional or other communications that may be relevant to you, including via email, SMS, social media or post, in line with the Spam Act 2003. You may unsubscribe from these communications at any time using the opt-out option provided;
- to send administrative notices, reminders, updates, security notifications and other communications you have requested; and
- to assess any employment application you submit to us.
We may share your personal information with cloud service providers, contractors or other parties located in or outside Australia. Where we do, we will take reasonable measures to ensure those parties handle your information in a way that is consistent with our own practices.
Keeping your information safe
We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access or modification. Our systems are secured with password protection and a range of technical and organisational safeguards. That said, no system is entirely secure and we are unable to guarantee absolute protection of your information.
Third party links
Our website may include links to external websites. These links are provided for your convenience and may not always be up to date. We do not control or accept responsibility for the privacy practices of external websites and recommend reviewing their privacy policies before sharing any personal information.
Accessing or updating your personal information
You may request access to or correction of the personal information we hold about you by contacting us using the details below. We may ask you to verify your identity before actioning your request. There may be circumstances where we are unable to grant full access, and if so, we will provide an explanation. All requests will be handled within a reasonable period.
If you believe any information we hold about you is incorrect or incomplete, please let us know and we will take appropriate steps to update it.
Making a complaint
If you are unhappy with how we have handled your personal information or believe your privacy has been compromised, please contact us with your name and contact details. We will look into your complaint and respond within a reasonable timeframe.
Contact us
If you have any questions about this privacy policy, wish to access or update your personal information, or would like to lodge a complaint, please contact us:
- Name
- EmployerHQ
This privacy policy was last updated on 1 June 2026.